Phone
Calls answered and routed, with every one logged against the customer.
Customer Service
Give customers one conversation with your business.
A customer calls, then texts, then emails, then fills in a form on your website — and whoever picks up next has no idea what already happened, so the customer explains everything again.
Request a demoConversationsExample configuration
Open conversations
9
Escalated
1
CallReyes · Booking questionResolved
SMSOkafor · RescheduleAwaiting reply
WebNguyen · Pricing questionEscalated
Key workflows
SMS & email
Message a customer without leaving the record their history is on.
Website assistant
Answer common questions on your site without a person typing every reply.
Booking
Let a customer book straight onto your schedule, in your business’s name.
Escalation
Hand a conversation to a person the moment it needs one.
Channels
- Phone
- SMS
- Website conversations
Continuity
- One history per customer across every channel
- Reception and call handling
Self-service
- Customer-facing booking
- AI-assisted answers, with escalation to a person
Connected, not standalone
How Customer Service connects to the rest of GildOps
Every conversation lands on the same customer record Sales and Operations already use — nobody explains themselves twice.
A booking made through the website assistant lands straight on the schedule.
Relevant integrations
Twilio and Resend connect directly — see every integration on /integrations.
Frequently asked
Does the AI assistant talk to customers unsupervised?
It answers what it’s configured to answer and hands off to a person for anything consequential — it does not act on a customer’s behalf.
Will our number and email stay the same?
Yes — GildOps connects the number and inbox you already use rather than issuing new ones.
See Customer Service on your own operation.
Request a demo and we'll show you how customer service would look in GildOps, using how your business actually works.
Request a demo